The book contains 17 chapters, 2 of which are assessment tests composed of several grammar revision items. The running order of a chapter is: a passage with glossary, reading comprehension-exercises helping to read, understand and enjoy the reading passage, vocabulary practice, structural practice, communication activity and puzzle-in an enjoyable way helping to practice the most complicated words and terms of the passage. After the last chapter there is a general glossary of all the words included in the book and there are appendices referring to the Irregular Verbs, the Sounds of English and the British Currency. At the end of the book there is an answer key to all shorts of exercises provided for self-correction.
1. What Customers Really Want. Page 17
2. Fighting Fear in Trainees. Page 33
3. Advertisements. Page 49
4. Congress Facilities Offered by a Hotel. Page 67
5. Checking In at a Hotel. Page 81
6. How CEOS Manage Their Time. Page 101
7. A Company’s Insurance. Page 117
9. Making Life Easier When Running a Business. Page 149
8. Assessment Test for Chapters 1 - 7. Page 135
10. Computer Chips Cheat Death. Page 165
11. Management and Leadership. Page 181
12. International Managers and the Cross-Cultural Communication. Page 195
13. The EU Celebrates its 40th Birthday. Page 211
14. Hiring the Smart. Page 227
15. Get Funny, Make Money. Page 239
16. Greece’s Merchant Fleet. Page 253
17. Assessment Test for Chapters 9-16. Page 265
18. Glossary. Page 281
19. Appendices. Page 323
20. Key to the Exercices. Page 331